Creating experiences for your users

Gloria

Hi, I’m Gloria - UX/UI Designer who creates user centered experiences for your products.

Making Your Vision into Your Products

Trying to solve problems are difficult without knowing about it; Understand from the users perspective is a first step. Although, there will always be constraints, but we never know what opportunities lies ahead.

“Who are your audience? what’s the goal?”

Individuals are unique, each with distinct or similar goals, interests, and values that shape their individuality impacted by diverse experiences, backgrounds, levels of understanding, comprehension, perspectives, skills, aptitudes, and cultural influences, etc. As one of the “user” in the society, I love to learn how each person interacts with the product, analyze user needs to create the better solution and learn their patterns to fully understand behaviors, needs, and challenges.

The most rewarding part of my UX design work is the opportunity to impact how people interact with technology, especially as the world rapidly embraces digitalization for greater efficiency and convenience.

Background

My passion for art began in childhood, engaging with various forms of arts and crafts that eventually steered me toward the design field. Starting my career as a Customer Rep. and a fully licensed Insurance Agent, continuously improve by understand and address customer needs. This led me to a shift towards Design, areas where I could express my creativity and hope to make their life easier.

Today, as a UX/UI Designer and Researcher, I blend analytical thinking with creative problem-solving. I focus on understanding user behavior and creating digital experiences that make technology more accessible and enjoyable for everyone.

  • - UX/UI Designer

    • Research & Analysis

      Focus1: Market trend focused on AI in Automotive, Smart Cities, Opportunity building

      Focus 2: Software improvement: user testing, usability testing, interviews, surveys

      • Analyze and present key issues in the software through detailed customer research and present the final designs with usability testing

      • Define key metrics and measurements for organizations to evaluate their impact, working in collaboration with the team to use the shared data to support iteration and on and improvements to project deliveries

      • Derives qualitative and quantitative insights from data analysis and designs connected products and services and/or create feasible solutions

    • Design

      • Completed design and development of Connected Mobility Platform B2B, Mobility Concept Designs based on research R&D, External Clients Mobility Design Projects

      • Contributed to the development and enhancement of Fleet Tracking Software for Verizon, improving functionality and user interface

      • Designed and implemented various internal tools including SharePoint sites, web designs, product designs, and branding materials, enhancing organizational efficiency and brand consistency

      • Created high-fidelity prototypes for diverse platforms including TV touchscreens and Mixed Reality (MR) experiences, pushing the boundaries of interactive design

      • Designed wall graphics for the interior remodeling of company headquarters, contributing to an improved work environment and visual brand representation

  • - Media Coordinator

    • Developed branding, an initial website, and social media pages

    • Managed social media event posts and website updates

    • Created logos for the International Matu Federation and affiliated organizations

  • - Website Administrator, Graphic Designer, Office Mgmt

    • Developed and maintained a user-friendly website, applying SEO techniques for better exposure and leads, Wordpress/Elementor

    • Liaised with third-party developers to implement website updates

    • Created branding materials, marketing brochures, and social media content

    • Managed office supplies and organized vendor lists

    • Provided tutoring for non-native English-speaking agents, helping them pass the Michigan Insurance Producer State PSI Exams

    • Prepared reports and educational guidelines for agents

    • Coordinated with insurance companies for direct contracts and received training

Experiences

Projects

  • UX/UI Designer, Researcher

  • UX/UI Designer, Researcher

    • Conducted user research, created personas, user journeys, and storyboards

    • Developed user flow, site map, and conducted competitive audits

    • Created wireframes and functional low-fidelity mockups, followed by usability testing

  • UX/UI Designer, Researcher

    • Completed a case study with user research, personas, and user journeys

    • Developed user flow, site map, and conducted competitive audits

    • Created wireframes and prototypes using Figma

Figma, Adobe CC (Photoshop, Illustrator, AfterEffect, XD),
ChatGPT, Leonardo AI, Dall-E, Dovetail, QoQo

Tools

Education

Bachelor of Art

Michigan State University (2014-2018)

Media and Information
Graphic Design
Storyboard and Animation

Certification

Google UX Design Professional